Telephone: +44 (0)207 488 3055

Telephone: +44 (0)207 488 3055

How To Make a Claim

It is imperative that you get in touch with your agent or broker a soon as practically possible so that we can work with you to minimise the severity of the claim and to work with you on the next steps.

In the event of a claim, here are some guidelines as to the initial steps you can take, along with your duties as an insured under your policy. Full details can be found within your policy documentation.

  • Do what you can to prevent more loss/damage and recover lost property
  • Don’t discuss or try to settle a claim before you’ve spoken to us
  • If loss or damage is caused by malicious persons (e.g. thieves, vandals, rioters) contact the police immediately and obtain a claim reference number
  • Review your policy documents to check what is covered and what excess is payable.

To advise a claim, please contact your agent or utilise the following reporting options-

Or visit our Claims Portal by clicking on the button below.

Claims Portal

When you get in touch, you will be asked some details, so it is helpful to have as much information accessible as possible. Here’s what we will ask for:

  • Your personal details
  • Your policy number
  • Any details relating to your claim
  • A crime reference number, if the loss or damage was caused maliciously
  • Any supporting evidence you can provide, such as photos, or reports.

It is important that you advise about the claim as soon as possible

Yacht Claims

  • Ensure the safety and protection of you and your crew using the known emergency and safety practices considered prudent.
  • Take reasonable steps to minimise, mitigate and prevent further loss to your yacht or other property.
  • Delay in notification of a claim may result in a claim being rejected as this will reduce the insurer’s ability to properly assess any loss or damage and could prejudice the insurers position.
Report the incident without undue delay via email to your agent or directly utilising the following reporting options –

Or visit our Claims Portal by clicking on the button below.

Claims Portal
  • Please advise the appropriate authority of the loss and its circumstances, particularly in the event of the involvement or fault of a third party.
  • Do not discuss or try to settle a claim in terms of liability or responsibility before you’ve spoken to your agent or directly to LMIS.
  • In the event of the involvement or fault of a third party, you must give prompt notice to them and hold them liable for losses.
  • Please always fully co-operate with us in all aspects of the investigation, defence and settlement of any loss.